Reservation & Check-in Requirements

In order to make your reservation as simple and quick as possible, we maintain an electronic database of all of our returning guests' information. Therefore, at the time of booking you will simply be asked to confirm the accuracy of this information, including veterinary information and vaccination expiry dates.

If you are new to our kennel and in order to serve you better, you will be asked to provide the following information when booking your pet's accommodations:

Veterinary Vaccination Certificate

As a new customer or existing customer who's pet's vaccinations have expired since the last visit, you will be asked to provide a copy of a valid Veterinary Certificate prior to check-in. For your convenience, we offer electronic delivery of these documents either by yourself or by your Veterinary via email or fax.

Personal Information

  • name
  • address
  • phone number

Emergency Contact Information

  • alternate phone number while away
  • vet information
    • clinic name
    • vet name
    • phone number
  • expiry date of vaccinations

Guest Information

  • name - as noted on vaccination records
  • age
  • feeding instructions
  • special dietary needs - you will need to provide these at check-in
  • habits and notable behaviours
  • personality traits
  • recent illnesses